Dispatch
Dispatch is a delivery operations platform for ecommerce businesses that coordinates owned riders with courier partners.
What Dispatch is
Dispatch is a delivery operations platform for ecommerce businesses that coordinates owned riders with courier partners. For an in-house fleet, it manages trips, vehicles, shifts and attendance, and assigns orders by zone, capacity and availability. For courier shipments, it selects a service using factors including weight, zone, cash on delivery, serviceability, cost, delivery target and historical performance.
Teams can view rider locations and deliveries on a map, while customers receive ETA updates. The rider app supports cash collection, photo proof of delivery and signatures. A shared queue lets staff reattempt, reschedule, return or switch couriers for failed deliveries. Orders can be brought in through a REST API, webhook or CSV upload; listed order sources include Shopify, WooCommerce, Magento, Amazon, Flipkart and Meesho. Courier integrations include Delhivery, Shiprocket, Borzo, Porter, Dunzo, DHL, FedEx and DTDC. Dispatch is available on Android and the web, with API access. Starter costs ₹4,999 a month and allows up to 2,000 shipments monthly, one hub and up to five riders; Growth costs ₹14,999 a month and allows up to 20,000 shipments with unlimited hubs and riders.
Good
- Manages trips, vehicles, rider shifts and attendance.
- Routes orders to courier partners using multiple factors.
- Provides live rider locations and customer ETA updates.
- Supports photo and signature proof of delivery.
- Offers API, webhook and CSV order intake.
Watch out
- No free plan; a free trial is available.
- Starter is limited to 2,000 shipments per month.
- Starter covers one hub and up to five riders.
Who it suits
Dispatch is aimed at D2C brands, quick-commerce businesses, retail chains and marketplace sellers coordinating their own delivery teams, courier partners, or both. The Starter plan may suit teams within its 2,000-shipment monthly and five-rider limits.
Verdict
Dispatch brings fleet coordination, courier routing and failed-delivery handling into one platform, with Android, web and API access.
Plans and prices
From Dispatch's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | ₹4,999 a month | Up to 2,000 shipments / month · 1 hub, up to 5 riders · 16+ courier integrations · Email + chat support |
| Growth | ₹14,999 a month | Up to 20,000 shipments / month · Unlimited hubs and riders · Rate cards + SLA dashboards · NDR automation + reattempt workflows · Priority support |
| Enterprise | Priced on request | Unlimited shipments · Dedicated success manager · Custom integrations and SLAs · SSO + advanced roles · Uptime and support guarantees |
The facts
Each one read from Dispatch's own pages, with the date it was checked.
What it does
- API and uploads
- Dispatch lists a REST API, webhook and CSV upload as ways to bring orders into the platform.checked 4 Oct 2026
- Courier routing
- Dispatch selects a courier for each shipment using factors such as weight, zone, cash on delivery, SLA target, serviceability, cost and historical performance.checked 4 Oct 2026
- Data handling
- The terms say customers own their data and Dispatch will not sell it; the privacy policy says courier partners see only shipment data needed to perform delivery.checked 4 Oct 2026
- Data regions and deletion
- The privacy policy says enterprise customers can elect India, SEA or EU data regions and deleted accounts are purged within 90 days.checked 4 Oct 2026
- Failed deliveries
- Dispatch provides a shared queue for failed delivery attempts with actions including reattempt, reschedule, return and courier switching.checked 4 Oct 2026
- Fleet management
- The platform manages trips, vehicles, rider shifts and attendance, and assigns orders based on zone, capacity and availability.checked 4 Oct 2026
- Integrations
- Listed courier partners include Delhivery, Shiprocket, Borzo, Porter, Dunzo, DHL, FedEx and DTDC; order sources include Shopify, WooCommerce, Magento, Amazon, Flipkart and Meesho.checked 4 Oct 2026
- Intended customers
- Dispatch describes solutions for D2C brands, quick-commerce businesses, retail chains and marketplace sellers.checked 4 Oct 2026
- Product
- Dispatch is a delivery operations platform for ecommerce brands that combines management of owned riders with routing to courier partners.checked 4 Oct 2026
- Security
- The privacy policy says data is encrypted at rest with AES-256 and in transit with TLS 1.2+, and stored in GCP/AWS data centers.checked 4 Oct 2026
- Support
- The contact page lists [email protected] and says sales, support, partnerships and press inquiries will receive a response within one business day.checked 4 Oct 2026
- Tracking and proof of delivery
- Dispatch provides real-time rider location, customer ETA updates and map views; its rider app supports signature capture, photo proof of delivery and cash collection.checked 4 Oct 2026
The company
- Headquarters
- Bengaluru, Indiachecked 28 Sep 2026
Money
- Published plan limit
- The Starter plan allows up to 2,000 shipments per month and one hub with up to five riders.checked 4 Oct 2026
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