Dell APEX AIOps Incident Management

What Dell APEX AIOps Incident Management is

Dell APEX AIOps Incident Management is a cloud-based service for detecting, prioritizing, and resolving incidents for DevOps, site reliability engineering, and IT operations. It correlates events from multiple sources, filters duplicate alerts and noise, and supports root-cause identification. Metric anomaly detection uses dynamic thresholds for each metric, while AI and machine learning analyze patterns, predict potential issues, and suggest incident-resolution actions. Named monitoring integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix; notifications can go to PagerDuty, Slack, and ServiceNow. Users can create customizable dashboards and review reports on incident trends, performance metrics, and improvement areas. Dell describes the service as API-first, with endpoints for actions available in its interface. Dell or its subcontractors host and operate the service, which Dell says is available 24 hours per day. The stated subscription term is one year from activation, though evaluation services may be shorter. Pricing is in the customer quote. Standard, Enhanced, and Premium support are available; Severity 1 initial response times range from 30 minutes for Standard to 15 minutes for Enhanced or Premium, all 24x7.