Creatio Service

What Creatio Service is

Creatio Service is a paid service management product for handling cases and customer requests, organizing agent work, and managing service levels. Its Creatio Service plan includes case and customer-request management, an agent desktop, queue management, omnichannel communications, SLA management, and knowledge management and sharing. Other listed capabilities include ticket automation, a customer portal, a help center, and API access. The listed platform is API. The plan costs $15 a month, billed monthly; the pricing note gives a starting price of $15/user/mo and includes a 14-day trial. There is no free plan. The product is from Creatio Service, whose maker was founded in 2014 and is headquartered in Boston, Massachusetts, United States. Its combination of request handling, agent queues, customer communications, and shared knowledge covers several parts of service operations, with a portal for customer access and API access available for connecting with other systems.