Conversation24

What Conversation24 is

Conversation24 builds conversational solutions by combining its platform, implementation expertise and optional human operations. Its channels include live chat and WhatsApp, with chatbots and AI used for automation, customer experience or operational efficiency. The company creates workflows and customer journeys around an organization’s systems and requirements, including capabilities that are not standard features. Connections can be made to APIs, CRM systems, workflows and other enterprise infrastructure. Customers may use the platform themselves, commission a custom solution, or add implementation and managed human support. Native-speaking customer interaction specialists are available in six languages, from escalation assistance to fully managed operations. Private-cloud deployment and customer-specific hosting are available for infrastructure control or data governance. Conversation24 says the platform undergoes annual penetration testing and follows European privacy-law processing practices. Pricing is available on request and may be subscription-based, per conversation, performance-based or combined.