Consumer Fusion

What Consumer Fusion is

Consumer Fusion provides reputation management, listings, and local social services for multi-location and enterprise brands. The platform monitors reviews and business listings across locations, while account managers handle review disputes, listing corrections, and responses. AI Review Listening surfaces themes and location-level patterns, and Ask AI accepts plain-language questions about review feedback. Automated responses can be governed by rules using star rating, sentiment, and location, with customizable templates and dynamic fields. The service identifies reviews it considers to violate platform policies and tracks dispute status in a dashboard. For listings, it syncs business information across 50+ directories and provides recommendations and performance analytics. Teams can create, schedule, and measure local content across Facebook, Instagram, Google, X, and LinkedIn. Customer surveys and location-level NPS tracking include review routing for happy customers. Fusion Score combines review, listing, and social performance into a location score with component scores. Consumer Fusion positions its services for sectors including franchises, healthcare, auto, home services, and multifamily businesses. Pricing is set in an applicable order form or master service agreement rather than published as a plan price.