Commento
Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments from one dashboard.
What Commento is
Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments from one dashboard. Its moderation tools detect spam, bots, fake accounts, hate speech, profanity and competitor ads, with custom rules and bulk actions available. Analysis can cover individual posts, campaigns, selected time periods or an organization-wide view. A ticket system can turn critical feedback into tickets, set urgency and category, group recurring complaints, and sync with CRM or helpdesk tools. Other listed capabilities include sentiment heatmaps, crisis alerts, FAQ generation, reply suggestions, multilingual analysis and seasonal trend forecasting. Integrations include the three social platforms, REST API, webhooks, Salesforce, HubSpot and Zendesk, along with JSON, CSV and PDF exports and SSO. A free trial has no time limit and includes 500 comments and one connected account. Account connections use official OAuth flows, and the company says it does not store passwords. Its privacy policy describes encryption and access controls.
Good
- Moderation covers spam, bots, hate speech and profanity.
- Analysis spans posts, campaigns and time periods.
- Free trial includes 500 comments and one account.
- Tickets can sync with CRM or helpdesk tools.
Watch out
- Starter costs $59.99 a month.
- Free trial is limited to 500 comments and one account.
- YouTube API data is stored for a maximum of 90 days.
Who it suits
Commento may suit creators, brands, agencies and organizations managing feedback across Instagram, Facebook and YouTube. Its ticketing and integrations may also fit teams that route critical comments to CRM or helpdesk systems.
Verdict
Commento brings comment moderation, analysis and ticket handling together across three social platforms. A limited free trial is available, while paid access starts at $59.99 a month.
Plans and prices
From Commento's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free trial | Free | 500 comments · 1 connected account · No time limit; no credit card required |
| Starter | $59.99 a month | 10,000 comments / mo · Unlimited posts · Unlimited analysis runs · 6 metrics / analysis · AI summary report · Data export · $59.99 /mo |
| Professional | $159.99 a month | 35,000 comments / mo · Unlimited posts · Unlimited analysis runs · Campaign analysis · Comment moderation · Live monitoring · Advanced AI insights & recommendations · $159.99 /mo |
| Business | $379.99 a month | 100,000 comments / mo · Unlimited posts · All features included · Priority support · API access · $379.99 /mo |
| Enterprise | Priced on request | 100K+ comments / mo · Unlimited posts · Custom SLA & uptime guarantee · Dedicated account manager · Custom integrations & API · SSO & advanced security · Custom / tailored |
The facts
Each one read from Commento's own pages, with the date it was checked.
What it does
- Account connection
- The pricing FAQ says account authorization uses the platforms’ official OAuth flows, Commento does not store passwords, and access can be revoked at any time.checked 3 Oct 2026
- Analysis
- AI analysis covers individual posts, campaigns, time periods and organization-wide summaries.checked 3 Oct 2026
- Audience
- The site describes use cases for influencers and creators, e-commerce brands, enterprise brands and agencies, political organizations, public institutions, NGOs and community leaders.checked 3 Oct 2026
- Cancellation
- Subscribers can cancel at any time to prevent renewal at the end of the billing period, and the pricing page states a full refund guarantee within the first 14 days.checked 3 Oct 2026
- Integrations
- The features page lists Instagram, Facebook, YouTube, REST API, webhooks, Salesforce, HubSpot, Zendesk, JSON/CSV/PDF exports and SSO.checked 3 Oct 2026
- Moderation
- Its moderation tools detect spam, bots and fake accounts, filter hate speech and profanity, detect competitor ads, and support custom rules and bulk actions.checked 3 Oct 2026
- Other features
- Listed capabilities include a sentiment heatmap, crisis alerts, FAQ generation, reply suggestions, multilingual analysis and seasonal trend forecasting.checked 3 Oct 2026
- Product
- Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments from one dashboard.checked 3 Oct 2026
- Security
- The privacy policy says the company uses encryption in transit and, where appropriate, at rest, along with access controls, security assessments and staff training.checked 3 Oct 2026
- Support
- The contact page lists technical support, a support center, API documentation, and a Discord/community link; the Business plan includes priority support.checked 3 Oct 2026
- Ticket automation
- The ticket system can turn critical feedback into tickets, assign urgency and category, group recurring complaints, and sync with CRM or helpdesk tools.checked 3 Oct 2026
- YouTube data limit
- The privacy policy says YouTube API data is stored for a maximum of 90 days and is deleted within 7 days after access is revoked or the account is deleted.checked 3 Oct 2026
The company
- Company
- Commento is a product of Bigbrains Yazılım Teknolojileri Limited Şirketi, based in Çankaya, Ankara, Turkey.checked 3 Oct 2026
- Founded
- 2026checked 28 Sep 2026
- Headquarters
- Çankaya, Ankara, Turkeychecked 28 Sep 2026
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