Smart Moderation
The facts below are what the maker publishes about Smart Moderation, checked and dated. Our editors have not written about it yet.
Plans and prices
From Smart Moderation's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| BASIC | $99 a month | 1 profile · 1 user · monthly |
| PRO | $249 a month | Up to 3 profiles · 1 user · monthly |
| ENTERPRISE | Priced on request | 4 or more profiles · multiple users · premium SLA support · yearly or monthly |
The facts
Each one read from Smart Moderation's own pages, with the date it was checked.
What it does
- AI blacklist
- An optional blacklist recognizes custom terms including misspelled or creatively spaced variants.checked 15 Oct 2026
- API availability
- The official site links to a separate API for Developers service and the pricing table lists API integrations.checked 15 Oct 2026
- API extensibility
- The maker advertises an open API for integrating moderation into e-commerce sites, websites, forums, chatbots, mobile apps and other platforms.checked 15 Oct 2026
- Custom keyword filtering
- An optional AI-powered blacklist supports custom keywords and can detect misspelled or creatively spaced variations.checked 5 Oct 2026
- Dashboard actions
- The dashboard supports viewing, hiding, deleting and replying to comments and blocking users.checked 15 Oct 2026
- Data deletion
- Users may request account deletion and the privacy policy says account data is irreversibly removed after termination.checked 15 Oct 2026
- Detection
- It uses machine learning and natural language processing to detect offensive content, abusive language, spam, trolling, and bot attacks.checked 5 Oct 2026
- Detection technology
- The service uses machine learning, natural language processing and contextual analysis rather than relying only on fixed keyword lists.checked 15 Oct 2026
- Documentation and support
- The maker provides FAQ, Hootsuite setup instructions and email support, while the pricing page lists online support for plans.checked 15 Oct 2026
- Founders
- The company page identifies Mete Aktaş and Çiler Ay Tek as the makers of Smart Moderation.checked 15 Oct 2026
- Hootsuite integration
- The Hootsuite app can monitor comments, hide or delete them, block spammers and run automatic moderation.checked 15 Oct 2026
- HubSpot integration
- The HubSpot integration combines HubSpot Blog, Facebook, Instagram and YouTube comments in one management dashboard.checked 15 Oct 2026
- Independent government reference
- A 2018 UK Ministry of Defence response named Smart Moderation among vendors considered but said its actual moderation software was Proofpoint Nexgate Patrol through Hootsuite.checked 15 Oct 2026
- Independent review volume
- G2 says Smart Moderation has too few reviews to provide buying insight beyond its single review.checked 15 Oct 2026
- Integrations
- The pricing page lists Facebook Pages, Facebook Ads, Facebook Comments Plugin, Instagram Profiles, Instagram Ads, YouTube Channels, API integrations, and HubSpot Blogs as supported platforms.checked 5 Oct 2026
- Known limitation
- The FAQ says comments blocked by other platform-native moderation tools may not be accessible in the Smart Moderation dashboard.checked 5 Oct 2026
- Language support
- The comment-moderation page states that all known languages are supported.checked 15 Oct 2026
- Learning
- In manual mode, the AI can learn from users marking comments as OK or inappropriate.checked 5 Oct 2026
- Licence
- The terms assign ownership of the service and its intellectual property to the company and prohibit reverse engineering, indicating proprietary software.checked 15 Oct 2026
- Limit: irreversible actions
- For Instagram and YouTube, auto-hide actually deletes comments and the Hootsuite guide says those deletions cannot be reverted.checked 15 Oct 2026
The company
- Company headquarters
- LinkedIn gives San Francisco, California as headquarters and lists 180 Sansome Street, San Francisco, California 94105 as the primary location.checked 15 Oct 2026
- Company size
- LinkedIn lists Smart Moderation as having 11–50 employees and shows two employees publicly.checked 15 Oct 2026
- Founded
- The maker's company page says work began in 2014 after two engineers started research and development.checked 15 Oct 2026
- Headquarters
- San Francisco, California, United Stateschecked 28 Sep 2026
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