ClickHelp
ClickHelp is a cloud documentation platform for authoring, hosting and publishing technical documentation.
What ClickHelp is
ClickHelp is a cloud documentation platform for authoring, hosting and publishing technical documentation. It runs in a browser, needs JavaScript and a stable internet connection, and does not require an installation or download. Authors can reuse material through snippets, variables and conditions, while workflow tools provide topic statuses, reviewer accounts and email alerts for topic updates. Reporting covers project readiness, content contributions, reader behavior, readability and more than 30 topic content metrics. ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Azure AD, Salesforce, GraphComment and Google Translate, and also supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. ClickHelp states it is SOC 2 Type II certified, uses AES-256 encryption at rest and TLS 1.2+ in transit, makes daily backups, and has a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but the authoring environment cannot be installed on-premises.
Good
- Reusable content supports snippets, variables and conditions.
- Reporting includes more than 30 topic metrics.
- Lists 20+ integrations and Zapier support.
- Free professional support is provided to clients.
- Trial includes all platform features.
Watch out
- No free plan is listed.
- Starter is limited to 500 topics.
- Authoring environment cannot be installed on-premises.
- Browser use requires JavaScript and stable internet.
Who it suits
ClickHelp suits teams creating and publishing technical documentation that need reusable content, review workflows and reader analytics. It may fit organizations able to work in a browser and host data in one of the listed regions.
Verdict
ClickHelp combines documentation authoring with review workflows, analytics and integrations. Check the Starter topic limit and browser and hosting requirements against your team's needs.
Plans and prices
From ClickHelp's own pricing page, checked 30 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Starter | $2,328 a year | 1 documentation site · unlimited projects · unlimited reader accounts · 500 topics · 2 contributors · 5 GB file storage · $2,328.00 per year (= $194.00/month, billed annually) |
| Growth | $3,900 a year | 1 documentation site · unlimited projects · unlimited reader accounts · unlimited topics · 5 contributors · 15 GB file storage · $3,900.00 per year (= $325.00/month, billed annually) |
| Professional | $7,680 a year | 1 documentation site · unlimited projects · unlimited reader accounts · unlimited topics · 10 contributors · 30 GB file storage · $7,680.00 per year (= $640.00/month, billed annually) |
The facts
Each one read from ClickHelp's own pages, with the date it was checked.
What it does
- AI
- The optional AI Suite includes AnswerGenius, AI Overview in search results, and WriteAssist, with 30,000 monthly CAPs and no overage charges.checked 30 Sep 2026
- Analytics
- Reporting includes project readiness, content contribution, reader behavior, readability, and more than 30 topic content metrics.checked 30 Sep 2026
- Content reuse
- The platform supports reusable content through snippets, variables, and conditions.checked 30 Sep 2026
- Custom domain
- Yeschecked 20 Sep 2026
- Data protection
- The site states AES-256 encryption at rest, TLS 1.2+ in transit, daily automatic backups, and a 99.5% uptime SLA.checked 30 Sep 2026
- Hosting
- Customers can choose data hosting in Luxembourg, the USA, or Australia; the authoring environment cannot be installed on-premises.checked 30 Sep 2026
- Integrations
- ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier.checked 30 Sep 2026
- Notable limit
- The Starter plan includes 500 topics, while Growth and Professional list unlimited topics.checked 30 Sep 2026
- Paid from
- 194checked 20 Sep 2026
- Product
- ClickHelp is a cloud documentation platform for authoring, hosting, and publishing technical documentation.checked 30 Sep 2026
- Security
- The site states ClickHelp is SOC 2 Type II certified and that customer content is never used to train AI models.checked 30 Sep 2026
- Support
- ClickHelp says professional support is provided free to all clients.checked 30 Sep 2026
Where it runs
- Browser requirements
- ClickHelp runs in a browser without installs or downloads and requires JavaScript and a stable internet connection.checked 30 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial
- The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included.checked 30 Sep 2026
- Trial term
- The current trial page advertises a 14-day full-access trial with no credit card needed.checked 30 Sep 2026
The company
- Teamwork
- Its workflow and review tools include topic statuses, reviewer accounts, and email notifications for topic updates.checked 30 Sep 2026
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