BUGtrack
BUGtrack is a hosted web application for tracking software defects, business issues, tasks, and project work.
What BUGtrack is
BUGtrack is a hosted web application for tracking software defects, business issues, tasks, and project work. Standard and Professional plans preserve comments in chronological bug histories and let teams categorize or filter records by type, priority, version, category, phase, and release. Both plans include role-based permissions for project access. Professional adds CSV or Excel import, exports, up to 10 custom fields, website submission forms, email-to-record conversion, RSS feeds, source-control connections, CRMdesk integration, and customizable reports with charts or XSL transformation. The interface is available in English, German, Japanese, and Swedish, while entered information may use any language. BUGtrack encrypts data in transit and at rest, backs up hourly, and retains backup files for six months.
Good
- Chronological bug histories and comments
- Filtering by multiple issue attributes
- Role-based project permissions
- Professional import, export, and custom fields
- Hourly backups and encrypted storage
Watch out
- No free plan
- Professional features require the higher plan
- Deleted records remain in Recycle Bin 30 days
- Backups may retain deleted data six months
Who it suits
BUGtrack suits software teams and organizations coordinating business issues or project work across locations. It fits buyers needing categorized issue histories, permissions, workflow controls, and browser access.
Verdict
BUGtrack offers structured issue tracking with permissions, workflow tools, and extensive Professional features. Its paid-only model and retention rules should be considered alongside the 14-day trial.
Plans and prices
From BUGtrack's own pricing page, checked 8 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard (small team) | $15 a month | Unlimited projects, bugs/issues and storage · per user per month · for teams smaller than 7 people |
| Professional (small team) | $30 a month | Unlimited projects, bugs/issues and storage · per user per month · for teams smaller than 7 people |
| Standard | $99 a month | Unlimited users · Unlimited projects, bugs/issues and storage · per month |
| Professional | $199 a month | Unlimited users · Unlimited projects, bugs/issues and storage · per month |
The facts
Each one read from BUGtrack's own pages, with the date it was checked.
What it does
- Access controls
- Both plans include role-based permissions to manage user roles and access for each project.checked 8 Oct 2026
- Audience
- The maker describes BUGtrack as serving software development teams as well as organizations coordinating business issues and project work across locations.checked 8 Oct 2026
- Backups
- The privacy policy says BUGtrack backs up data hourly and keeps backup files at a disaster recovery facility for six months.checked 8 Oct 2026
- Data deletion
- The privacy policy says deleted bug records remain in the Recycle Bin for 30 days, and backups may retain deleted data for up to six months.checked 8 Oct 2026
- Filtering
- Both plans support categorizing and filtering bugs by type, priority, version, category, phase and product release.checked 8 Oct 2026
- Integrations
- Professional lists source control integration with CVS, Subversion and Microsoft Visual Source Safe, plus third-party integration with CRMdesk.checked 8 Oct 2026
- Issue history
- The Standard and Professional plans save and log comments in chronological bug history.checked 8 Oct 2026
- Languages
- The product interface is listed as English, German, Japanese and Swedish, while users may enter information in any language.checked 8 Oct 2026
- Professional features
- Professional includes CSV or Excel import, data export, up to 10 custom fields, website bug submission forms, email-to-record conversion and RSS 2.0 feeds.checked 8 Oct 2026
- Purpose
- BUGtrack is a hosted web application for tracking software defects, business issues, tasks and project work.checked 8 Oct 2026
- Reporting
- Professional includes customized reports with optional charts or XSL transformation.checked 8 Oct 2026
- Security
- The privacy policy says data is encrypted in transit via a 256-bit SHA2 TLS certificate, attachments are encrypted at rest via AES256, and database backups are encrypted.checked 8 Oct 2026
- Support
- The product page advertises a 24/7 support team and an online knowledge base.checked 8 Oct 2026
The company
- Founded
- 2001checked 28 Sep 2026
- Headquarters
- Long Grove, Illinois, USAchecked 28 Sep 2026
Money
- Trial
- Signup offers a 14-day free trial, and says trial data carries over if the customer continues with a paid account.checked 8 Oct 2026
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