BigPanda
BigPanda is an agentic AI platform for IT operations designed to prevent, detect, and resolve incidents.
What BigPanda is
BigPanda is an agentic AI platform for IT operations designed to prevent, detect, and resolve incidents. Incident Intelligence uses AI and machine learning to group related alerts and add operational and business context. AI agents gather information from changes, service desk activity, historical incidents, and other sources, then produce incident summaries and suggested next steps. The platform can correlate changes with incidents to help identify possible change-related causes. It ingests event, alert, change, and topology data, and can share incident information with ITSM and chat tools. A self-service REST API supports custom integrations for nearly any data source. Incident features include on-call scheduling, escalation policies, post-incident reviews, stakeholder updates, and ChatOps incident actions. BigPanda says data in transit is protected with TLS 1.2 or higher and sensitive data at rest with AES-256 encryption. It reports annual independent SOC 2 audits and AI security assessments that include red-team testing, and says it ensures zero data retention when using generative AI vendors. Pricing is available on request through tiered credit plans starting at 20,000 credits, with a one- to three-year commitment.
Good
- Groups related alerts into incidents
- Summarizes incidents and suggests next steps
- Includes on-call and escalation features
- Offers a self-service REST API
Watch out
- Pricing is available on request
- Plans require a one- to three-year commitment
- Tiered plans start at 20,000 credits
Who it suits
BigPanda suits IT operations teams that need to correlate alerts, investigate incidents, and coordinate response actions. Its API may also suit teams seeking custom connections to data sources.
Verdict
BigPanda combines incident correlation, investigation assistance, and response coordination. Teams should weigh the credit-plan commitment and request pricing details before choosing it.
Plans and prices
From BigPanda's own pricing page, checked 7 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Tiered credit plans | Priced on request | Starts at 20,000 credits · One credit pool across all products · Value-based subscription pricing; one- to three-year commitment |
The facts
Each one read from BigPanda's own pages, with the date it was checked.
What it does
- AI triage
- AI agents gather information from changes, service desk activity, historical incidents, and other sources to summarize incidents and suggest next steps.checked 7 Oct 2026
- Alert correlation
- Its Incident Intelligence uses AI/ML to group related alerts into incidents and add operational and business context.checked 7 Oct 2026
- Compliance
- BigPanda says it performs an annual independent SOC 2 audit and an annual independent AI security assessment that includes red-team testing.checked 7 Oct 2026
- Custom integrations
- BigPanda says its self-service REST API can be used to build custom integrations for nearly any data source.checked 7 Oct 2026
- Generative AI data handling
- BigPanda states that it ensures zero data retention when using generative AI vendors.checked 7 Oct 2026
- Integrations
- The platform ingests event, alert, change, and topology data and can share incident information with ITSM and chat tools.checked 7 Oct 2026
- Pricing commitment
- The pricing page says tiered credit plans start at 20,000 credits and require a one- to three-year commitment.checked 7 Oct 2026
- Purpose
- BigPanda’s agentic AI for ITOps platform is designed to prevent, detect, and resolve IT incidents.checked 7 Oct 2026
- Root cause
- BigPanda correlates potentially related changes with incidents to help identify change-related causes.checked 7 Oct 2026
- Security
- BigPanda states that it uses TLS 1.2+ in transit and AES-256 encryption for sensitive data at rest.checked 7 Oct 2026
- Support
- BigPanda offers 24/7 support for critical issues; standard support is available during regional business hours.checked 7 Oct 2026
- Support access
- Customers can contact technical support by email, portal, and live chat, and response times depend on issue priority and support plan.checked 7 Oct 2026
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