BigCommerce
BigCommerce is a hosted ecommerce platform for building and managing online stores.
What BigCommerce is
BigCommerce is a hosted ecommerce platform for building and managing online stores. Its storefront tools include templates, drag-and-drop visual editing, real-time collaboration, and customization. Merchants can manage multiple brands, regions, and customer segments from one backend, and synchronize products across channels including Google, Meta, TikTok, Amazon, and eBay. The platform supports digital products and abandoned-cart recovery, with eight inventory locations listed. It includes B2B features such as customer-specific pricing, quotes, purchase orders, invoicing, net terms, buyer accounts, and company hierarchies. Payment support covers more than 250 local methods across over 100 countries and more than 65 providers. Its ecosystem advertises over 1,200 apps and integrations. BigCommerce also offers AI product-content generation, discovery across ChatGPT, Perplexity, and Copilot, agentic checkout, conversational shopping, and the BigCommerce Companion assistant. Catalyst is a composable storefront framework built on Next.js and React, with Makeswift visual editing and BigCommerce API integration. The free trial does not convert to a free plan.
Good
- Supports product syncing across multiple sales channels.
- Includes B2B pricing, quoting, and invoicing tools.
- Offers abandoned-cart recovery and digital products.
- Includes a mobile app for iOS and Android.
- 24/7 technical support by chat and email is available on all plans.
Watch out
- No free plan is available.
- Core includes a 2.0% Open Payment Provider fee.
- Store data is deleted after 90 days without an upgrade.
- Phone support is included only on Growth, Scale, and Performance.
Who it suits
BigCommerce suits businesses building online stores that need hosted storefront tools, multiple sales channels, or B2B commerce features. It may also suit merchants managing multiple brands or regions from one backend.
Verdict
BigCommerce combines hosted store building with multichannel selling, B2B features, and options for custom storefronts. The trial lasts 15 days, and plan limits, fees, and support availability differ by plan.
Plans and prices
From BigCommerce's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Core | $29 a month | Up to $30K TTM GMV · auto-upgrades to Growth · 2.0% Open Payment Provider fee · 24/7 chat and email support · per month, billed annually |
| Growth | $79 a month | Up to $100K TTM GMV · auto-upgrades to Scale · 1.0% Open Payment Provider fee · 24/7 live phone and chat support · per month, billed annually |
| Scale | $299 a month | $33,333/month GMV · 0.9% overage on GMV above cap · 0.6% Open Payment Provider fee · 24/7 live phone and chat support · per month, billed annually |
| Performance | Priced on request | High-volume businesses with $1M+ annual sales · custom payment terms · dedicated Customer Success Manager · no Open Payment Provider fee with contracted terms · starting at $1,499 per month, billed annually |
The facts
Each one read from BigCommerce's own pages, with the date it was checked.
What it does
- Abandoned cart recovery
- Yeschecked 20 Sep 2026
- AI commerce
- BigCommerce offers AI product-content generation, AI discovery across ChatGPT, Perplexity, and Copilot, agentic checkout, conversational shopping, and the BigCommerce Companion assistant.checked 28 Sep 2026
- B2B commerce
- BigCommerce includes B2B capabilities such as customer-specific pricing, quoting, purchase orders, invoicing, net terms, buyer accounts, and company hierarchies.checked 28 Sep 2026
- Digital products
- Yeschecked 20 Sep 2026
- Headless storefront
- Catalyst is BigCommerce's composable storefront framework built on Next.js and React, with Makeswift visual editing and BigCommerce API integration.checked 28 Sep 2026
- Hosting model
- hostedchecked 20 Sep 2026
- Inventory locations
- 8checked 20 Sep 2026
- Multi-storefront
- Businesses can manage multiple brands, regions, and customer segments from a single backend.checked 28 Sep 2026
- Omnichannel selling
- Merchants can sync products across Google, Meta, TikTok, Amazon, eBay, and other channels from a single source of truth.checked 28 Sep 2026
- Paid from
- 29checked 20 Sep 2026
- Payments
- BigCommerce supports 250+ local payment methods across 100+ countries and 65+ payment providers, including 20+ embedded providers without added fees.checked 28 Sep 2026
- Sales channels
- omnichannelchecked 20 Sep 2026
- Security and compliance
- BigCommerce says it maintains Level 1 PCI DSS attestations as both a merchant and service provider and lists SOC 1, SOC 2, SOC 3, ISO/IEC 27001:2022, GDPR, CCPA, and other frameworks in its Trust Center.checked 28 Sep 2026
- Store design
- The platform provides drag-and-drop visual editing, real-time collaboration, templates, and full storefront customization.checked 28 Sep 2026
- Support
- 24/7 technical support by chat and email is available on all plans, while included 24/7 phone support is available on Growth, Scale, and Performance.checked 28 Sep 2026
- Transaction fee
- varieschecked 20 Sep 2026
Where it runs
- App ecosystem
- BigCommerce advertises over 1,200 apps and integrations in its ecosystem.checked 28 Sep 2026
- App marketplace
- Yeschecked 20 Sep 2026
- Mobile app
- The free BigCommerce mobile app for iOS and Android lets users monitor metrics, update orders, and manage customer information.checked 28 Sep 2026
The company
- Company reach
- BigCommerce says it was founded in 2009 and serves more than 150 countries.checked 28 Sep 2026
- Founded
- 2009checked 4 Oct 2026
- Headquarters
- Austin, Texas, United Stateschecked 4 Oct 2026
Money
- Free plan
- Nochecked 20 Sep 2026
- Trial limit
- After the 15-day trial, BigCommerce keeps store data for 90 days if the user does not upgrade, after which the store is automatically deleted.checked 28 Sep 2026
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