BackBox
BackBox is a network infrastructure platform for security, compliance and lifecycle management.
What BackBox is
BackBox is a network infrastructure platform for security, compliance and lifecycle management. It combines configuration backups, backup comparison and one-click restore with task-based and event-driven automation, a pre-built automation library, and automated operating system and firmware upgrades. BackBox says it supports more than 180 vendors and thousands of devices. Enterprise and AI packages include compliance monitoring, device compliance status, automated remediation and compliance automation; vulnerability intelligence maps network inventory against threat information, including CVEs, to help assess device risk. The platform is available on the web and can be self-hosted on physical, cloud or virtual servers, including VMware, Hyper-V and XenServer environments. Security controls include encryption for credentials and configuration files, role-based access, secure multi-tenancy and external vault support. Named integrations include ServiceNow, LogicMonitor, CyberArk, Kentik, Cisco Meraki and Slack. BackBox says it maintains continuous SOC 2 Type 2 attestation, with its report available under NDA. Pricing is on request.
Good
- Supports more than 180 vendors and thousands of devices.
- Automates configuration backups and one-click restore.
- Includes event-driven automation and firmware upgrades.
- Offers self-hosted and web deployment.
- Lists encryption, role-based access and external vault support.
Watch out
- Pricing is available on request.
- Compliance features are limited to Enterprise and AI packages.
- High availability and SD-WAN/SASE are add-ons.
Who it suits
BackBox suits network and security teams responsible for network infrastructure, especially those seeking configuration management, backup and automation across multiple vendors. Teams needing compliance features should note that these are included in Enterprise and AI packages.
Verdict
BackBox brings network backup, automation, vulnerability context and compliance functions into one infrastructure platform. Check which package includes the features you need and request pricing before deciding.
Plans and prices
From BackBox's own pricing page, checked 9 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Kilter AI | Priced on request | Includes Enterprise plus automation creation assistant · high availability and SD-WAN/SASE are add-ons |
| Kilter ALM | Priced on request | Backup, restore and automate · compliance and AI features not included · high availability and SD-WAN/SASE are add-ons |
| Kilter Enterprise | Priced on request | Includes ALM plus compliance features · AI assistant not included · high availability and SD-WAN/SASE are add-ons |
| Premium | Priced on request | Everything in Standard · compliance automation and monitoring · remediation · performance trends · vulnerability intelligence · risk scoring · session recording · centralized audit · AI workaround insights · Subscription priced by devices and selected features |
| Standard | Priced on request | Multi-vendor support · onboarding and inventory · backup and one-click restore · task automation · notifications · OS and firmware upgrades · drift reporting · RBAC · encryption · integrations · Subscription priced by devices and selected features |
The facts
Each one read from BackBox's own pages, with the date it was checked.
What it does
- AI capabilities
- Kilter AI adds actionable CVE intelligence, workaround insights, CVE-to-chain conversion and an automation-creation assistant.checked 15 Oct 2026
- API
- The product exposes a REST API following OpenAPI guidelines for custom integrations.checked 15 Oct 2026
- API updates
- Release notes document API token authentication, dashboard API calls, IntelliChecks endpoints and OIDC single sign-on support for Okta, Azure, JumpCloud, Duo and ForgeRock.checked 15 Oct 2026
- Automation
- The features page lists a pre-built automation library, task automation, event-driven automation, and automated OS and firmware upgrades.checked 9 Oct 2026
- Automation library
- The platform advertises more than 3,000 pre-built automations.checked 15 Oct 2026
- Backup and recovery
- Kilter backs up, validates and restores network devices, including one-click restore and five-step backup verification.checked 15 Oct 2026
- Backup and restore
- The product includes automated configuration backups, backup comparison, and one-click restore.checked 9 Oct 2026
- Compliance
- The Enterprise tier adds compliance monitoring, policy checks, configuration-drift detection and automated remediation.checked 15 Oct 2026
- Deployment
- The software is offered as on-premises or SaaS and can be installed on VMware, Hyper-V, XenServer/Nutanix or bare metal.checked 15 Oct 2026
- Documentation
- BackBox provides a Help Center with knowledge articles, product documentation, patches and upgrades, training videos and device lookup.checked 15 Oct 2026
- Funding
- VentureBeat reported a $32 million Series A led by Elsewhere Partners on October 26, 2021.checked 15 Oct 2026
- Integrations
- BackBox lists ITSM, CMDB, PAM, observability, SD-WAN/SASE, identity, messaging and DevOps integrations, including ServiceNow, LogicMonitor, CyberArk, Kentik, Cisco Meraki and Slack.checked 15 Oct 2026
- Large-environment sizing
- The sizing guide recommends up to eight 64-bit CPU cores, 64 GB memory and 2 TB disk for an enterprise management server.checked 15 Oct 2026
- Leadership news
- BackBox announced Rekha Shenoy as CEO and board director on May 6, 2024, succeeding Andrew Kahl.checked 15 Oct 2026
- Licence model
- The MLSA grants a non-exclusive internal-use licence that may be perpetual or subscription-based; it is non-transferable and proprietary.checked 15 Oct 2026
- Licence restrictions
- The MLSA prohibits reverse engineering, derivative works and installing third-party applications on the platform OS without consent.checked 15 Oct 2026
- Lifecycle automation
- The platform automates device onboarding, inventory, configuration backups, task chains, operating-system upgrades and firmware upgrades.checked 15 Oct 2026
- Limit: deployment and learning curve
- Gartner reviewers report complicated initial deployment, a steep learning curve and a dated user interface.checked 15 Oct 2026
- Limit: incident management
- A Capterra reviewer says the product lacks event or incident-management functions such as alert ownership and metric tracking.checked 15 Oct 2026
The company
- Company legal identity
- The MLSA identifies the contracting entity as BackBox Software US, a Delaware corporation.checked 15 Oct 2026
- Company size
- Gartner lists BackBox as a private company founded in 2009 with 11–50 employees and Dallas, USA headquarters.checked 15 Oct 2026
- Founded
- BackBox says it has pursued its network-automation mission since 2009.checked 15 Oct 2026
- Headquarters
- The corporate headquarters is listed at 14135 Midway Road, Greenhill Towers, Suite G250, Addison, Texas 75001.checked 15 Oct 2026
Where it runs
- Device coverage
- BackBox says its platform supports more than 180 vendors and thousands of devices.checked 9 Oct 2026
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