Arc
Arc is a voice AI platform for running, optimizing and growing drive-thrus.
What Arc is
Arc is a voice AI platform for running, optimizing and growing drive-thrus. Its voice ordering handles the full order interaction and can offer upsells. Automated Order Punching listens to crew orders and enters them into a POS at the drive-thru or counter, while phone ordering can connect with a restaurant’s call center. Arc Observe provides real-time and aggregated order insights. The company lists integrations with NCR, Xenial, Toast, Par/Brink, Oracle Micros and other major drive-thru POS systems. It says menu changes, limited-time offers, out-of-stock items and price updates can flow through in minutes without engineering work. Arc says it works with existing POS systems and base stations without new or replacement hardware. When the agent needs assistance, it can hand the call to staff and log the fallback for review. Arc describes a kickoff-to-pilot period of eight weeks and says there is no cost until deployment. Pricing is available by tailored estimate on request.
Good
- Voice AI handles complete orders and can offer upsells.
- Automated Order Punching enters crew orders into the POS.
- Observe provides real-time and aggregated order insights.
- Works with existing POS systems and base stations.
- Staff can take over calls needing assistance.
Watch out
- Pricing is available only by tailored estimate.
- Pilot kickoff to pilot takes eight weeks.
- No price is stated for deployment.
Who it suits
Arc is aimed at restaurant chains and local businesses operating drive-thrus. It may suit teams looking for voice ordering, automated order entry or order analytics integrated with their existing POS setup.
Verdict
Arc focuses on voice ordering and order operations for drive-thrus, with POS integrations and staff handoff. Businesses need to request an estimate, and the stated pilot timeline is eight weeks.
The facts
Each one read from Arc's own pages, with the date it was checked.
What it does
- Analytics
- Arc Observe provides real-time and aggregated order insights to help operators see what is working and what needs fixing.checked 8 Oct 2026
- Crew assist
- Automated Order Punching listens to crew orders and injects them into the POS at the drive-thru or counter.checked 8 Oct 2026
- Deployment
- The maker says kickoff to pilot takes 8 weeks and there is no cost until deployment.checked 8 Oct 2026
- Handoff
- When the agent needs help, it hands the call to staff and logs the fallback for review.checked 8 Oct 2026
- Hardware
- Arc says it works with existing POS systems and base stations, with no new or replacement hardware required.checked 8 Oct 2026
- Intended customers
- Arc describes its mission as using AI to amplify employees at local businesses and mentions restaurant chains among its experience areas.checked 4 Oct 2026
- Intended users
- Arc presents its platform for restaurant operators and local businesses, with tools for drive-thru, crew, phone ordering, and analytics.checked 8 Oct 2026
- Menu updates
- The maker says menu changes, limited-time offers, out-of-stock items, and price updates can flow through in minutes via the POS or by talking to Arc.checked 8 Oct 2026
- Ordering
- Its voice AI ordering handles the full order interaction and can offer upsells.checked 8 Oct 2026
- Order punching
- Automated Order Punching listens to crew orders and enters them into the POS at the drive-thru or counter.checked 4 Oct 2026
- Phone ordering
- Arc offers phone ordering that can integrate with a restaurant’s call center.checked 4 Oct 2026
- Pilot
- The homepage says kickoff to pilot takes eight weeks and there is no cost until deployment.checked 4 Oct 2026
- Pricing
- Arc invites businesses to request a tailored estimate; the opened pages do not state a price.checked 4 Oct 2026
- Privacy
- Arc says it does not sell personal information and describes California privacy rights under CCPA/CPRA.checked 8 Oct 2026
- Product
- Arc describes itself as a voice AI platform for running, optimizing, and growing drive-thrus as a digital channel.checked 8 Oct 2026
- Security
- Arc's privacy policy says it uses appropriate technical and organizational security measures and retains personal information only as long as necessary or legally required.checked 8 Oct 2026
- Staff handoff
- When the agent needs help, Arc says it hands the call to staff and logs fallbacks for review.checked 4 Oct 2026
- Support
- The site lists [email protected] as a contact and invites businesses to request a demonstration and tailored estimate.checked 8 Oct 2026
- Voice ordering
- Its voice AI ordering handles the full order interaction and can offer upsells.checked 4 Oct 2026
The company
- Headquarters
- The site lists an address at 2261 Market St. Ste 22575, San Francisco, CA 94114.checked 4 Oct 2026
- Maker
- The site identifies Sparkpoint Inc. as doing business as Arc.checked 4 Oct 2026
Where it runs
- POS integrations
- Arc lists NCR, Xenial, Toast, Par/Brink, and Oracle Micros among its compatible drive-thru POS systems.checked 8 Oct 2026
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