Znuny
8.1#4 in it knowledge base softwareFrom $4,499 a yearFree planWebAPILinuxSelf-hosted
VisitZnuny vs ZServiceDesk
ZServiceDesk
6.1#28 in it problem management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Znuny | ZServiceDesk |
|---|---|---|
| Customization | The feature page describes more than 2,000 configuration options, dynamic fields, modular architecture and access to source code. | Minor customization is free and major customization is paid, according to the FAQ. |
| Deployment | The software can run on an organization’s own server or on a cloud provider, with optional Znuny hosting. | The FAQ says both cloud and on-premise deployments are supported, and licensing is available by subscription or perpetual model. |
| Headquarters | Berlin, Germany | Noida, India |
| Integrations | The product page cites CRM systems, catalogues and databases as third-party systems that can be integrated. | The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications. |
| Purpose | Znuny is an open-source ticket management and service management platform for help desk, ITSM, customer support, and other service operations. | ZServiceDesk is an AI-powered enterprise service desk platform for IT support, asset management, patching, compliance and enterprise workflows. |
| Support | Paid support covers configuration, installation, updates, troubleshooting, performance tuning, backup, and recovery, with service-level agreements and guaranteed response times. | The FAQ says 24x7 email support is available and training sessions are included. |
Znuny plans
- Free open-source ZnunyFree
- ZnunyFree
- Silver Hosting$799 a month
- Gold Hosting$1,419 a month
- Platinum Hosting$3,169 a month
- Silver Support$4,499 a year
ZServiceDesk plans
- PerpetualPriced on request
- SubscriptionPriced on request
Pick Znuny if…
Znuny suits help desks and service operations that need ticket handling, automation, self-service, and configurable workflows. It may suit organisations wanting to run the platform on their own server or use Znuny hosting.
Pick ZServiceDesk if…
ZServiceDesk may suit enterprises coordinating service, asset, compliance, and project workflows across IT and other departments. It offers cloud and on-premise deployment options.