Vivantio
7.5#2 in enterprise service management softwareFrom $49 a monthFree planWebAPISelf-hosted
VisitVivantio vs Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management
5.3#27 in enterprise service management softwareWebAPI
VisitWhat both publish
| Fact | Vivantio | Wolken AI Enterprise Service Management |
|---|---|---|
| Company history | Vivantio was founded in 2003 and says it is headquartered in Boston with a product and engineering team in Bristol, UK. | A Wolken company blog states that Wolken was established in 2011. |
| Headquarters | Boston, Massachusetts, United States; product and engineering in Bristol, United Kingdom | Cupertino, California, USA |
| Integrations | Vivantio advertises more than 600 built-in integrations and can connect to tools that expose APIs or webhooks through FLEXBridge. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Knowledge management | The product includes searchable knowledge-base and article management for agents and end users. | AI agents can curate knowledge content, remove duplicates, summarize fixes, and recommend next actions. |
Vivantio plans
- Vivantio$49 a month
- End usersFree
- Vivantio Platform$4,999 a month
Wolken AI Enterprise Service Management plans
- Enterprise Service ManagementPriced on request
Pick Vivantio if…
It suits service teams across IT and non-IT departments that need ticket workflows, a self-service portal, or asset tracking. Organizations with regulatory deployment needs can consider its stated on-premise option.
Pick Wolken AI Enterprise Service Management if…
This service is aimed at IT teams, ITSM managers, CIOs, business leaders, business owners, and service managers. It also suits organizations coordinating service requests across non-IT departments.