Verint Social
5.8#24 in social customer service softwareWeb
VisitVerint Social vs ViralDashboard
ViralDashboard
8.0#3 in social media analytics softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Verint Social | ViralDashboard |
|---|---|---|
| Analytics | The product includes service KPIs, reporting, and visibility into customer interactions across public social media channels without coding. | Analytics cover follower, reach, impression, engagement, click and conversion metrics with report exports. |
| Founded | 1994 | 2024 |
| Integrations | The Social Engagement datasheet describes a pre-built integration with Verint Engagement Management for routing, prioritizing, allocating, and escalating social issues. | The service advertises Zapier and Make connectors plus native Slack, Microsoft Teams, HubSpot, Salesforce, Canva, Google Drive, Unsplash and Giphy connections. |
| Intended users | The datasheet describes use across customer service, marketing, sales, and human resources departments. | The maker presents the product for solo creators and businesses, growing marketing teams, agencies, and organizations with custom requirements. |
| Support | Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours. | Pricing lists email support for Creator, priority support for Pro and Business, a dedicated account manager for Agency, phone and Slack for White-Label, and 24/7 dedicated support for Enterprise. |
Verint Social plans
- Verint SocialPriced on request
ViralDashboard plans
- FreeFree
- StarterPriced on request
- GrowthPriced on request
- Agency$149 a month
- White-Label$299 a month
- EnterprisePriced on request
Pick Verint Social if…
Verint Social is aimed at brands that provide customer service on social media and need customized workflows for managing conversations. The datasheet describes use across customer service, marketing, sales, and human resources teams.
Pick ViralDashboard if…
You want what its maker publishes above — check its page for the details.