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VanillaSoft vs VICIdial

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VICIdial

8.8#2 in call center softwareFree plan
Free planAndroidiOSWebAPI
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What both publish

FactVanillaSoftVICIdial
HeadquartersAustin, Texas, United StatesSt. Petersburg, Florida, United States
IntegrationsThe ecosystem page describes integrations for web leads, payment gateways, and third-party VoIP providers, and lists Salesforce among its integrations.Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP.
ProductVanillasoft describes itself as an all-in-one sales engagement platform with built-in lead management and an auto dialer.VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer.

VanillaSoft plans

  • AdvantagePriced on request
  • CorePriced on request
  • CustomPriced on request
  • EnterprisePriced on request
  • FundraisingPriced on request

VICIdial plans

  • Free Open-Source DownloadFree
  • VICIhost hosting$400 a month
  • Additional VICIhost server provisioning$500, paid once
  • VICIhost initial provisioning$1,000, paid once

Pick VanillaSoft if…

It may suit enterprise revenue teams with five or more agents, including teams in insurance, fundraising, automotive, mortgage, home repair, or merchant services. It is also relevant to teams that want queue-based lead routing and Salesforce synchronization.

Pick VICIdial if…

You want what its maker publishes above — check its page for the details.

Charts they share