TELUS Digital Agent Quality Insights
5.6#21 in call center quality management softwareWeb
VisitTELUS Digital Agent Quality Insights vs Voxjar
What both publish
| Fact | TELUS Digital Agent Quality Insights | Voxjar |
|---|---|---|
| Calibration | Managers can audit and override AI scores, creating a feedback loop to tune the model to business needs. | Calibration sessions compare AI and human evaluations of the same call so teams can align scoring standards. |
| Founded | 2005 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Vancouver, British Columbia, Canada | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | TELUS Digital says its AQM solutions integrate with existing CCaaS and data platforms; its agent tools page names AWS, Genesys, Google, Five9 and Zendesk among its vendor partnerships. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | Agent Quality Insights analyzes calls, chats and bot interactions to provide sentiment, scoring and real-time agent coaching. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
TELUS Digital Agent Quality Insights plans
No prices published.
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick TELUS Digital Agent Quality Insights if…
You want what its maker publishes above — check its page for the details.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.