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Sumac Case Management vs Tracker

Tracker

8.3#1 in case management softwareFrom $24 a month
Free planAndroidiOSWebmacOS
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What both publish

FactSumac Case ManagementTracker
Deploymenthybridcloud
HeadquartersMontreal, CanadaAtlanta, Georgia
IntegrationsThe vendor lists integrations including QuickBooks Online, Sage, FreshBooks, Mailchimp, Constant Contact, Google Calendar, and Gmail; it also says it works with iATS and Stripe and, in limited capacities, PayPal and Moneris.The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations.
Intended usersThe vendor names community nonprofits working in areas such as housing, food security, family services, survivor support, disability services, and settlement as intended users.The company says its mission is to empower creators and businesses to build a brand and tell their stories.
PurposeSumac is customizable case management software designed for nonprofits and human and social service organizations.Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition.
Reporting dashboardsYesYes
SupportPlans include support by phone, email, portal, and in-app tools, plus on-demand instructor-led training and automatic software updates.Riverside says the same people who develop Tracker support it and answer the phone.
Workflow automationYesYes

Sumac Case Management plans

  • Starting price$179 a month
  • Sumac Case Management$179 a month

Tracker plans

  • FreeFree
  • Pro$24 a month
  • Grow$34 a month
  • Webinar$79 a month
  • BusinessPriced on request

Pick Sumac Case Management if…

Sumac is aimed at community nonprofits and human and social service organizations, including those working in housing, food security, family services, survivor support, disability services and settlement. It may suit teams that need case tracking alongside optional fundraising or volunteer tools.

Pick Tracker if…

You want what its maker publishes above — check its page for the details.

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