ServiceMax
7.3#37 in field service management softwareAndroidiOSWebAPI
VisitServiceMax vs Zuper
What both publish
| Fact | ServiceMax | Zuper |
|---|---|---|
| Customer portal | Yes | Customers can review jobs, assets, quotes and contracts through a portal and receive automated SMS or email alerts. |
| Headquarters | Boston, Massachusetts, USA | Sammamish, Washington, United States |
| Integrations | PTC says ServiceMax can integrate with SAP, ERP and CRM systems including Salesforce, and IoT data sources, using APIs and integration frameworks. | Zuper advertises more than 60 integrations, including HubSpot, Salesforce, Zendesk, Zoho, QuickBooks, Xero, Stripe, Slack and SurveyMonkey. |
| Invoicing and payments | Yes | Invoices can be generated from approved estimates, with Stripe payments and synchronization to accounting systems. |
| Mobile app | Technicians get a mobile app with work orders, customer information, procedures, checklists, and forms. | The mobile app lets field teams manage jobs, schedules, customer information, inventory, estimates, payments, and timekeeping. |
| Mobile platforms | both | both |
| Offline mode | Yes | Yes |
ServiceMax plans
- ServiceMaxPriced on request
Zuper plans
- Zuper Connect$299 a month
- EnterprisePriced on request
- GrowthPriced on request
- StarterPriced on request
Pick ServiceMax if…
ServiceMax suits organizations managing field technicians, service appointments, assets, and invoicing. Its mobile tools, customer portal, remote service features, and enterprise integrations may fit teams that coordinate work across customers and systems.
Pick Zuper if…
You want what its maker publishes above — check its page for the details.