ScreenMeet Remote Support
7.8#2 in screen sharing softwareAndroidiOSWebAPI
VisitScreenMeet Remote Support vs TechSee VIA Platform
TechSee VIA Platform
5.9#25 in video customer support softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | ScreenMeet Remote Support | TechSee VIA Platform |
|---|---|---|
| Integrations | Native one-click integrations are offered for ServiceNow, Salesforce Service Cloud and Tanium. | It integrates with CRM and field service systems, user directories, digital channels, SMS gateways, IVR, knowledge management systems, and external systems through open APIs. |
| Purpose | Remote Support lets technology professionals remotely view and control end-user or customer devices to troubleshoot issues. | TechSee VIA is a unified visual platform that uses visual data to automate customer service processes. |
ScreenMeet Remote Support plans
- Remote Support—
- Contact Center Access$49 a month
- Contact Center Access/Remote$79 a month
- IT Help Desk/Virtual Tech Bar$99 a month
- Remote SupportPriced on request
TechSee VIA Platform plans
- Tailored pricingPriced on request
Pick ScreenMeet Remote Support if…
The product is aimed at IT leaders, platform owners, SecOps teams, and support agents who troubleshoot devices within ServiceNow, Salesforce, or Tanium workflows. It may suit teams needing unattended support and session documentation.
Pick TechSee VIA Platform if…
TechSee VIA is aimed at enterprise service organizations, including teams in telecom, consumer electronics, insurance, manufacturing, retail, and utilities. It may fit support teams that use visual sessions and shared issue-resolution knowledge.