Routeware SmartCity
7.2#6 in snow removal softwareFrom $12,096 a yearAndroidiOSWebAPI
VisitRouteware SmartCity vs Smart Service
Smart Service
8.3#5 in field service management softwareAndroidiOSWebAPI
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| Fact | Routeware SmartCity | Smart Service |
|---|---|---|
| Company legal name | Crunchbase identifies the legal entity as Routeware Global, Inc., acquired by Banneker Partners. | Crunchbase lists the legal entity as My Service Depot, LLC, an active privately held company founded by Skip Stringfield. |
| Founded | 2000 | 1992 |
| Headquarters | Austin, Texas, United States | Dublin, Ohio, United States |
| Integrations | Routeware lists AWS, Esri, Geotab, Samsara, telematics, contact-center, asset-management, work-order and GIS integrations. | Listed integrations include QuickBooks, ChatGPT, Claude and custom connections to systems such as Sage. |
| Licence | Routeware's terms retain intellectual-property ownership and prohibit reverse engineering, decompiling, copying or transferring the technology, indicating proprietary closed-source software. | The licence agreement identifies My Service Depot, LLC as the licensor and says Smart Service is generally licensed perpetually unless a quote specifies subscription software. |
| Notable news | Routeware announced on January 5, 2026 that Jeremy Collins became CEO and Ray Greer executive chairman. | My Service Depot announced its Smart Leads lead-capture product on September 1, 2013, describing direct transfer of website leads into Smart Service and QuickBooks. |
| Rating on G2 | 4.0 out of 5 from 3 reviews | 4.3 out of 5 from 13 reviews |
| Rating on GetApp | 4.5 out of 5 from 11 reviews | 4.3 out of 5 from 269 reviews |
| Route optimization | The platform includes route planning, route optimization, travel-path editing, turn-by-turn navigation and dynamic route assistance. | Yes |
| Security | Routeware says it conducts annual security audits with a third-party auditor and uses security tools and modern software development practices. | Smart Service states that payment transactions use PCI-compliant encryption. |
Routeware SmartCity plans
- SmartCity Base subscription (Lakeland contract)$12,096 a year
- Routeware Professional Services Engagement (Lakeland contract)$17,595, paid once
- SmartCity Solid Waste Operations (Lakeland contract)$76,608 a year
- Routeware SmartCityPriced on request
Smart Service plans
- Standard Subscription—
- Enterprise Subscription—
- Purchase Option—
- Standard Subscription (Cloud or Desktop)$129.99 a month
Pick Routeware SmartCity if…
It suits city teams coordinating plows, winter road operations, emergency management, and customer service. The listed platforms are Android, iOS, web, and API.
Pick Smart Service if…
Smart Service suits service organizations needing web and mobile access for recurring work, routing, billing, and customer communication. Its enterprise option also fits franchises and multi-division or multi-location organizations.