Request Tracker for Incident Response
6.8#14 in incident management softwareFrom $450 a monthFree planWebAPILinuxSelf-hosted
VisitRequest Tracker for Incident Response vs xMatters
What both publish
| Fact | Request Tracker for Incident Response | xMatters |
|---|---|---|
| Purpose | RTIR builds on RT with preconfigured queues and workflows designed for incident response teams and is used by CERT and CSIRT teams. | xMatters is incident management software aligning DevOps, SREs, and operations teams around automated workflows to deliver reliable products at scale. |
Request Tracker for Incident Response plans
- CommunityFree
- Build$450 a month
- Scale$1,650 a month
- TransformPriced on request
xMatters plans
- FreeFree
- Starter (Essentials)$15 a month
- Base (Standard)$39 a month
- AdvancedPriced on request
Pick Request Tracker for Incident Response if…
RTIR suits incident-response teams that need structured queues, linked-report handling, and communication across internal and external responders. It also fits organizations that want to download and self-host RTIR or select Cloud RT.
Pick xMatters if…
xMatters is aimed at DevOps, SRE, and operations teams that need incident workflows, alert handling, and on-call coordination. It may also suit teams connecting response workflows to cloud or on-premises systems.