ReachOut Suite
8.4#4 in field service management softwareFrom $159 a monthFree planAndroidiOSWeb
VisitReachOut Suite vs Smart Service
Smart Service
8.3#5 in field service management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | ReachOut Suite | Smart Service |
|---|---|---|
| Customer portal | Customers can submit service requests online and track their status. | Yes |
| Founded | 2003 | 1992 |
| Free plan | Yes | No |
| Headquarters | White Plains, New York, United States | Dublin, Ohio, United States |
| Invoicing and payments | Yes | Smart Service supports automatic or manual invoicing, card payments, ACH, online payments and deposits collected during booking or quoting. |
| Mobile platforms | The mobile app supports field data capture on phones and tablets. | both |
| Offline mode | Yes | Yes |
| Recurring jobs | Yes | Yes |
| Route optimization | Routes can be optimized, replanned, and saved for future use. | Yes |
ReachOut Suite plans
- FreeFree
- Standard$159 a month
- Premium$2,515 a month
- Ultimate$3,225 a month
- EnterprisePriced on request
Smart Service plans
- Standard Subscription—
- Enterprise Subscription—
- Purchase Option—
- Standard Subscription (Cloud or Desktop)$129.99 a month
Pick ReachOut Suite if…
ReachOut Suite suits field-service businesses such as HVAC, installation, landscaping, appliance repair, and contracting operations that need job coordination and technician tools. It also fits teams that need offline field data capture or customer payment options.
Pick Smart Service if…
Smart Service suits service organizations needing web and mobile access for recurring work, routing, billing, and customer communication. Its enterprise option also fits franchises and multi-division or multi-location organizations.