QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitQualityDesk vs Voxjar
What both publish
| Fact | QualityDesk | Voxjar |
|---|---|---|
| Coaching | Coaching tools include form building, one-to-one and group sessions, self-coaching, assigned action points, follow-ups, notifications and calendar integration. | Agents can receive timestamped coaching comments, daily performance summaries and workflows for disputing evaluations. |
| Company size | LinkedIn lists QualityDesk as a software-development company with 2-10 employees. | LinkedIn lists a company size of 2–10 employees. |
| Documentation | The help center contains getting-started, updates, user-management, evaluation, company-settings and teams/agents sections. | The Help Center documents account setup, interactions, lists, queues, scorecards, settings, dashboards, filters and CSV exports. |
| Founded | LinkedIn lists QualityDesk as founded in 2017. | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Purpose | QualityDesk provides quality assurance and coaching software for customer service and sales teams, including assessment of customer interactions and staff coaching. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
| Support | Official support is offered through in-app chat and email on weekdays, with a self-service portal available 24/7. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.