Qiscus
7.7#6 in whatsapp customer service softwareFrom $115 a monthAndroidiOSWebAPI
VisitQiscus vs Whelp
What both publish
| Fact | Qiscus | Whelp |
|---|---|---|
| Channels | The product supports customer messages from live chat, WhatsApp, Instagram, TikTok, and marketplaces such as Tokopedia and Shopee. | The site lists WhatsApp, live chat, SMS and voice through Twilio, email, Instagram, Facebook Messenger, Telegram, LINE and Viber. |
| Founded | 2013 | 2019 |
| Integrations | The integrations page names Salesforce, Zendesk, HubSpot, Freshdesk, CSAT, Slack, Teams, spreadsheets and Viber among supported connections. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Rating on Apple App Store | 3.9 out of 5 from 56 ratings | 5.0 out of 5 from 1 rating. |
Qiscus plans
- Startup$115 a month
- Grow$270 a month
- EnterprisePriced on request
- Helpdesk EssentialPriced on request
- Helpdesk GroupPriced on request
- Omnichannel ChatPriced on request
Whelp plans
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- PremiumPriced on request
Pick Qiscus if…
Qiscus may suit customer service, sales and marketing, developer and IT, or operations teams handling several customer channels. Its routing, analytics and agent-assistance features are relevant to businesses managing shared conversations.
Pick Whelp if…
Whelp suits businesses of different sizes that need shared customer conversations across social, messaging, email or voice channels. It is also suitable for teams wanting AI-assisted handling with human handoff, browser access and mobile agent apps.