ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitProProfs Knowledge Base vs XWiki
What both publish
| Fact | ProProfs Knowledge Base | XWiki |
|---|---|---|
| API | The product provides API integration for extracting the entire list of knowledge-base articles and for creating pages, updating topics, creating folders and importing documents to FAQs. | XWiki provides a RESTful remote API for integrating it with other applications. |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | Yes |
| Integrations | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. | The maker lists Active Directory, Office 365, Google Apps, and OnlyOffice connectors, plus collaborative apps such as meetings, forums, calendar, and task manager. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. | Community users receive forum-based help, while paid Pro offerings include professional technical support and support levels with SLA coverage. |
| Version history | Yes | Yes |
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
XWiki plans
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.
Pick XWiki if…
XWiki may suit organizations building shared knowledge bases, intranets, public sites, or business applications. It offers both self-hosted and cloud options, with access controls and version history for shared content.