Primas vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Primas | QualityDesk |
|---|---|---|
| Headquarters | Huntington Beach, California, United States | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | The site lists Avaya, Cisco, Genesys, Asterisk, and Vicidial as supported telephony platforms. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Support | Primas says its engineers work alongside customer teams for as long as they want support. | Official support is offered through in-app chat and email on weekdays, with a self-service portal available 24/7. |
| What it does | Primas builds contact-center AI capabilities into enterprise systems customers already run and provides integration and implementation services. | QualityDesk is cloud software for quality assurance, coaching, customer-experience measurement, reporting and employee development in customer service and sales. |
Primas plans
No prices published.
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick Primas if…
Primas is aimed at organizations running contact centers on systems such as Avaya, Cisco, Genesys, or Vicidial, especially those that want to keep their existing systems. Its voice-agent page says it may not suit customers seeking a self-service plug-in SaaS bot or a new cloud stack.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.