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PhoneBurner vs VICIdial

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VICIdial

8.8#2 in call center softwareFree plan
Free planAndroidiOSWebAPI
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What both publish

FactPhoneBurnerVICIdial
DialingThe power dialer places calls one at a time and keeps a live rep on every connection.Campaigns can use automatic or predictive dialing, including an adaptive dialing algorithm.
HeadquartersLaguna Beach, California, United StatesSt. Petersburg, Florida, United States
IntegrationsThe power dialer integrates with Salesforce, HubSpot, Zoho CRM, Pipedrive, GoHighLevel, and other tools; the page also describes open API and webhooks connectivity.Listed add-ons include CRM integrations, VICIphone WebRTC, WordPress, DNC.com, QueueMetrics, Cepstral, Oreka and KHOMP.
ProductPhoneBurner is a cloud-based power dialer that runs in a browser and automates manual work around calls.VICIdial is an enterprise-class, open-source contact center suite with a predictive dialer.

PhoneBurner plans

  • Standard$140
  • Professional$165
  • Premium$183

VICIdial plans

  • Free Open-Source DownloadFree
  • VICIhost hosting$400 a month
  • Additional VICIhost server provisioning$500, paid once
  • VICIhost initial provisioning$1,000, paid once

Pick PhoneBurner if…

PhoneBurner suits sales teams that make calls and want related call logging, email, voicemail, and CRM updates in the same workflow. The company names customers from SMBs to enterprise in industries including financial services, insurance, mortgage, solar, IT, and software.

Pick VICIdial if…

You want what its maker publishes above — check its page for the details.

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