PagerDuty
8.2#1 in incident management softwareFrom $21 a monthFree planAndroidiOSWebAPI
VisitPagerDuty vs Request Tracker for Incident Response
Request Tracker for Incident Response
6.8#14 in incident management softwareFrom $450 a monthFree planWebAPILinuxSelf-hosted
VisitWhat both publish
| Fact | PagerDuty | Request Tracker for Incident Response |
|---|---|---|
| Automation | Automation capabilities include incident workflows, Automation Actions, and runbook automation for diagnostics and remediation. | The RT API can accept automatic data feeds from systems including Splunk, ArcSight, Nagios, Squil, and Qualys. |
| Headquarters | San Francisco, California, United States | Waltham, Massachusetts, United States |
PagerDuty plans
- Incident Management FreeFree
- FreeFree
- Professional annual$21 a month
- Professional monthly$25 a month
- Business annual$41 a month
- Incident Management Professional$2,521 a month
Request Tracker for Incident Response plans
- CommunityFree
- Build$450 a month
- Scale$1,650 a month
- TransformPriced on request
Pick PagerDuty if…
PagerDuty suits teams responsible for incident response, including developers, reliability engineers, customer success, and security teams. Its mobile app may be useful to responders who need incident context and schedule controls on iOS or Android.
Pick Request Tracker for Incident Response if…
RTIR suits incident-response teams that need structured queues, linked-report handling, and communication across internal and external responders. It also fits organizations that want to download and self-host RTIR or select Cloud RT.