OpenReplay
8.5#4 in heatmap and session replay toolsFree planFree planAndroidiOSWebAPI
VisitOpenReplay vs Smartlook
What both publish
| Fact | OpenReplay | Smartlook |
|---|---|---|
| Free plan | Yes | Yes |
| Integrations | OpenReplay can pull backend logs from Sentry and Datadog, connect Redux and Vuex state libraries, and create Jira or GitHub tickets while sharing through Slack. | Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. |
| Mobile capture | Yes | Yes |
| Rage-click detection | Yes | Yes |
| Session recordings | Yes | Session recordings let teams review user sessions and filter to find important moments. |
| Support | The Open-Source plan provides community support through GitHub and Slack, while Enterprise includes dedicated support and onboarding architecture services. | Smartlook says online support continues until 31 August 2027 and self support documentation remains until decommissioning. |
OpenReplay plans
- Open-SourceFree
- Serverless—
- Dedicated$199 a month
- EnterprisePriced on request
Smartlook plans
- FreeFree
Pick OpenReplay if…
OpenReplay suits product and engineering teams that need to review user sessions alongside analytics or technical context. It also fits teams seeking self-hosted deployment or a managed Dedicated instance.
Pick Smartlook if…
Smartlook may suit teams reviewing user journeys or investigating mobile app crashes across web and mobile products. Its scheduled shutdown is an important consideration for anyone choosing a service for ongoing use.