Odyssee Field Service
8.4#3 in field service management softwareFrom €22 a monthAndroidiOSWebAPI
VisitOdyssee Field Service vs ServiceMax
ServiceMax
7.3#36 in field service management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Odyssee Field Service | ServiceMax |
|---|---|---|
| Compliance | The plan comparison lists compliance standards including GDPR, ISO, and SOC. | The Trust Center says customers can request a copy of PTC’s SOC 2 audit report. |
| Customer portal | Advanced and higher plans provide a web customer portal and service desk for communication and requests. | Yes |
| Headquarters | Brussels, Belgium | Boston, Massachusetts, USA |
| Integrations | Published integrations include Microsoft Business Central, SAP Business One, TESTO, VEKA, Zapier, AFAS, Exact Online, Odoo, Make and open APIs. | PTC says ServiceMax can integrate with SAP, ERP and CRM systems including Salesforce, and IoT data sources, using APIs and integration frameworks. |
| Mobile app | The technician app supports offline access, work-order execution, and customer signatures. | Technicians get a mobile app with work orders, customer information, procedures, checklists, and forms. |
| Purpose | Wello Solutions is field service management software for companies providing installation, maintenance, and repair services. | ServiceMax is a cloud-based, asset-centric field service management platform that helps service teams improve technician productivity, streamline workflows, and maximize equipment uptime. |
| Scheduling | Features include drag-and-drop and provisional planning, recurring schedules, technician and work-order geolocation, routing, and travel time. | Its scheduling capabilities optimize technician assignments using location, skills, real-time availability, route optimization, and job requirements. |
| Security | The pricing page lists SSL encryption, hosting on Microsoft Azure, and regular security assessments with third-party security firms. | The ServiceMax Trust Center describes secure-by-design practices, encrypted data transmission using TLS, identity and access controls, penetration testing, and business continuity and disaster recovery planning. |
| Support | Support channels listed include live chat, email, tickets, knowledge-base articles, phone support and customer-success assistance during trials. | Existing customers can log in to the support portal to open and monitor technical support issues. |
Odyssee Field Service plans
- Essential€35 a month
- Expert€89 a month
- Start€22 a month
- Advanced€39 a month
- Professional€59 a month
- Enterprise AIPriced on request
ServiceMax plans
- ServiceMaxPriced on request
Pick Odyssee Field Service if…
It suits service businesses handling installation, maintenance, or repair work, including teams in HVAC, energy, equipment, or facilities services. Offline technician access may suit field teams working without a connection.
Pick ServiceMax if…
ServiceMax suits organizations managing field technicians, service appointments, assets, and invoicing. Its mobile tools, customer portal, remote service features, and enterprise integrations may fit teams that coordinate work across customers and systems.