
Obkio
8.2#2 in voip monitoring softwareFrom $249 a monthFree planAndroidiOSWebAPI
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| Fact | Obkio | Telchemy SQmediator |
|---|---|---|
| Alerts | Smart Notifications group events and can deliver alerts by email or PagerDuty, with configurable severity thresholds and delays. | Users can configure metric thresholds that trigger dashboard alerts, email alerts, and SNMP traps. |
| Founded | Obkio says it was founded and launched in 2018. | 1999 |
| Integrations | The ServiceNow integration creates and resolves incidents from Obkio issues and is restricted to the Premium plan. | It sends SNMP traps and provides a SOAP/XML web services interface for client applications to configure the system, retrieve data, and control active tests. |
| Security | Obkio states that data is encrypted at rest and in transit, infrastructure runs on AWS in Northern Virginia across multiple availability zones, and agents update automatically. | Telchemy says the application is hardened against attacks including SQL/XSS injection and brute-force password attacks, and has role-based access controls and password rules. |
| Support | Online documentation is available 24/7, while live chat and email support are listed for weekdays from 9am to 5pm EST. | Telchemy offers customer-portal support tickets, support by contact form or phone, and optional web-based or on-site training. |
Obkio suits teams monitoring performance across multiple network locations, including small businesses, multisite organizations, MSPs, remote users, nonprofits, and educational institutions. The free plan is limited to two software agents.
SQmediator suits enterprise, government, and service-provider teams that need to monitor service quality across many customers or sites. It is also relevant to teams seeking both passive monitoring and simulated service tests.