NFON Cloudya
8.6#4 in business phone systemsFrom €4.50 a monthAndroidiOSWebAPI
VisitNFON Cloudya vs Zoho Voice
Zoho Voice
8.6#7 in business phone systemsFrom $39 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | NFON Cloudya | Zoho Voice |
|---|---|---|
| Call queues | Call queues keep callers waiting with recorded music or messages when staff are busy. | Queues can route calls simultaneously or sequentially and expose queue performance measures such as wait time and call duration. |
| Founded | 2007 | 1996 |
| Free plan | No | Yes |
| IVR | Interactive voice response menus let callers navigate to departments using keypad selections. | Multilevel interactive voice-response trees route callers to teams or agents and can use text-to-speech or uploaded audio. |
| Rating on Apple App Store | 5.0 out of 5 from 4 ratings | 4.4 out of 5 from 397 ratings for ZDialer by Zoho Voice in the US store. |
| Rating on Capterra | 4.0 out of 5 from 19 reviews | 4.0 out of 5 from 46 reviews. |
| Rating on GetApp | 4.0 out of 5 from 19 reviews | 4.0 out of 5 from 46 verified reviews. |
| Security certifications | NFON lists ISO 27001, ISO 9001, BSI C5 Type 1/2 and ISO 50001 certifications. | Zoho states certification for ISO 27001, ISO 27017, ISO 27018, ISO 27701, ISO 9001, SOC 2 Type II and ENS, and says it is GDPR compliant. |
NFON Cloudya plans
- Cloudya Business Standard License€6.80 a month
- Cloudya Business Premium License€9.90 a month
- Cloud Business Telephony€4.50 a month
- NFON Cloud TelephonyPriced on request
Zoho Voice plans
- SoloFree
- Enterprise Telephony - Basic$39 a month
- Standard$49 a month
- Enterprise Telephony - Standard$59 a month
- Enterprise Telephony - Contact Center$79 a month
- Business Phone - Team$120 a month
Pick NFON Cloudya if…
It suits businesses needing cloud calling across web, desktop, and mobile platforms. Teams needing multiple numbers, routing, voicemail transcription, or Premium’s added meeting and transcription features can compare the two listed licenses.
Pick Zoho Voice if…
Zoho Voice suits businesses that need cloud-based calling alongside contact center tools such as IVR, queues, monitoring, and call coaching. It may also fit teams that use Zoho products or need WhatsApp, Telegram, or regional two-way SMS alongside calls.