Need Navigator
6.7#67 in case management softwareWeb
VisitNeed Navigator vs Tracker
What both publish
| Fact | Need Navigator | Tracker |
|---|---|---|
| Audit trail | Yes | Yes |
| Deployment | cloud | cloud |
| Headquarters | Salem, Oregon, United States | Atlanta, Georgia |
| Integrations | The shared calendar can generate scheduling links for Microsoft Teams or Google Calendar, but this is link generation rather than calendar synchronization. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Purpose | Need Navigator is case-management software for human-services organizations, including community action agencies, shelters, food banks, and parent education providers. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Reporting dashboards | Yes | Yes |
| Support | After onboarding, support is available from the product builders by phone, email, or Google Spaces during published business hours. | Riverside says the same people who develop Tracker support it and answer the phone. |
| Workflow automation | Yes | Yes |
Need Navigator plans
- Need Navigator subscription—
- Need Navigator$25 a month
- One-time setup$2,000, paid once
Tracker plans
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
Pick Need Navigator if…
You want what its maker publishes above — check its page for the details.
Pick Tracker if…
You want what its maker publishes above — check its page for the details.