
MyOperator
8.3#10 in call center softwareFrom ₹5,000 a monthAndroidiOSWebAPI
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| Fact | MyOperator | Plum DEV |
|---|---|---|
| Analytics | The platform offers unified dashboards and reporting across calls, WhatsApp and human/AI activity. | The documentation says integrated VoiceTrends supports usage and performance tracking, script A/B testing, and granular reporting. |
| Founded | MyOperator says its journey began in 2011 as a bootstrapped cloud-telephony venture. | 2000 |
| Integrations | The integration catalog lists Shopify, Zoho CRM, Bigin, Zoho Recruit, Zoho PhoneBridge, Freshdesk, LeadSquared, SalezShark, Truecaller, Bulk SMS API, Zoho Desk and API/webhooks. | The documentation says DEV uses APIs to integrate with CRM, ERP, VoC, telephony systems, and other databases, and works with Plum Fuse. |
| Security | MyOperator says its information security management system is ISO/IEC 27001:2013 certified and describes AWS-hosted infrastructure, VPC isolation, and 128-bit SSL encryption. | The DEV security guide says its platform is PCI-DSS and HIPAA compliant, requires HTTPS for secure data transfers from its PCI environment, and does not store caller financial data. |
No prices published.
It may suit businesses coordinating phone, WhatsApp, and bot-based customer conversations. The listed integrations and human handovers may be useful to teams routing leads and support conversations across channels.
Plum DEV is aimed at developers and engineering teams building programmable IVR and self-service applications. It may suit teams that need voice customization, integrations, and speech technology options.