Microsoft Dynamics 365 Sales
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| Fact | Microsoft Dynamics 365 Sales | OttoQA |
|---|---|---|
| Headquarters | Redmond, Washington, USA | Erie, Pennsylvania, United States |
| Security | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. | The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage. |
You want what its maker publishes above — check its page for the details.
It is aimed at contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support teams. It may suit organizations seeking interaction scoring alongside coaching and agent role-play.