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Microsoft Dynamics 365 Sales vs OttoQA

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OttoQA

6.3#10 in customer service qa software$1.01 usage-based
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What both publish

FactMicrosoft Dynamics 365 SalesOttoQA
HeadquartersRedmond, Washington, USAErie, Pennsylvania, United States
SecuritySales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions.The security page states that OttoQA does not retain call recordings or raw transcripts on its servers and automatically masks PII/PHI before storage.

Microsoft Dynamics 365 Sales plans

  • Dynamics 365 Human Resources Self Service$4 a month
  • Dynamics 365 Sales free trialPriced on request
  • Dynamics 365 Sales free trial—
  • Dynamics 365 Human Resources$135 a month
  • Microsoft Relationship SalesPriced on request
  • Dynamics 365 Sales Professional$65

OttoQA plans

  • Setup$1,000, paid once
  • EnterprisePriced on request
  • Usage-based$1.01 a month

Pick Microsoft Dynamics 365 Sales if…

You want what its maker publishes above — check its page for the details.

Pick OttoQA if…

It is aimed at contact centers, including BPO, healthcare, financial services, retail and ecommerce, debt collection, sales, and customer support teams. It may suit organizations seeking interaction scoring alongside coaching and agent role-play.

Charts they share