MiaRec
7.4#2 in call recording softwareFrom $25 a monthWebAPILinuxSelf-hosted
VisitMiaRec vs QualityDesk
QualityDesk
7.9#2 in call center quality management softwareFrom €339 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | MiaRec | QualityDesk |
|---|---|---|
| Company size | LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. | LinkedIn lists QualityDesk as a software-development company with 2-10 employees. |
| Founded | 2013 | LinkedIn lists QualityDesk as founded in 2017. |
| Headquarters | Silicon Valley | QualityDesk Oy’s privacy policy gives its address as Hämeentie 16 D 79, 00530 Helsinki, Finland. |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | Official pages describe integrations with contact-center systems, HR platforms, CRMs, ERPs, survey tools and Active Directory. |
| Rating on GetApp | 5.0 out of 5 from 1 review | QualityDesk is rated 4.6 out of 5 from 7 reviews, with 100% of listed reviews classified as positive. |
MiaRec plans
- Essentials$25 a month
- Professional$35 a month
- Enterprise$50 a month
QualityDesk plans
- FreeFree
- Starter€339 a month
- Pro€559 a month
- EnterprisePriced on request
Pick MiaRec if…
MiaRec is intended for contact centers, teams adopting AI, and leaders seeking an organization-level view of customer conversations. It may suit organizations that need call analysis, quality workflows, or post-call follow-up.
Pick QualityDesk if…
QualityDesk suits customer service and sales teams that need structured evaluations, staff coaching, real-time reporting, and customer satisfaction surveys. Its free plan is aimed at groups of up to 10 users, while larger teams can select plans based on team size and Enterprise features.