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Matrix42 FastViewer vs Salesforce HR Service

What both publish

FactMatrix42 FastViewerSalesforce HR Service
Founded19921999

Matrix42 FastViewer plans

  • Matrix42 FastViewer€540 a year

Salesforce HR Service plans

  • AI Agents for Employees$15 a month
  • HR Service Desk - Enterprise Edition$50 a month
  • HR Service Desk - Unlimited Edition$75 a month
  • Add-On: Agentforce for Service$125 a month

Pick Matrix42 FastViewer if…

It suits IT departments, service agents, and developers who need remote support, device control, or file sharing. Matrix42 Enterprise Service Management users can integrate it into that platform.

Pick Salesforce HR Service if…

It suits organizations seeking web-based employee support, HR case handling, knowledge, approvals, and workflow automation. The listed plans also fit teams needing employee portals or AI-supported service processes.