KnowledgeBase.com
7.3#53 in knowledge base softwareFrom $49 a yearFree planWeb
VisitKnowledgeBase.com vs ProProfs Knowledge Base
ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | KnowledgeBase.com | ProProfs Knowledge Base |
|---|---|---|
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Customization | Help centers can be customized with branding, a custom domain, password protection, colors, images, a favicon, language, and URL settings. | It offers 25+ page templates, white labeling, custom fonts and themes, custom CSS, custom domains, multi-branding and multiple help sites. |
| Free plan | No | Yes |
| Integrations | The site describes integrations with LiveChat and Google Analytics; the LiveChat integration lets agents access and share help articles in the chat app. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Publishing audience | both | both |
| Support | The pricing page lists 24/7 live chat support and a help center with guides and manuals. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
KnowledgeBase.com plans
- KnowledgeBase$59 a month
- KnowledgeBase for NonprofitsFree
- Annual$49 a year
- Monthly$59 a month
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Pick KnowledgeBase.com if…
You want what its maker publishes above — check its page for the details.
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.