Kaseware
7.5#14 in case management softwareFrom $102 a monthAndroidiOSWebAPI
VisitKaseware vs Tracker
What both publish
| Fact | Kaseware | Tracker |
|---|---|---|
| Audit trail | Yes | Yes |
| Integrations | Kaseware provides documented GraphQL APIs for custom integrations and lists out-of-the-box integrations with ShadowDragon, PostHire, Carbone, and WAVR-21. | The Webinar plan includes HubSpot lead syncing, while Business lists Salesforce and Marketo integrations. |
| Intended users | Kaseware describes its audience as public safety agencies, corporate security teams, intelligence organizations, law enforcement, and government agencies. | The company says its mission is to empower creators and businesses to build a brand and tell their stories. |
| Plan limits | Essentials and Insights require at least 20 users, Connections requires at least 40 users, and each of those plans lists 10 GB of pooled storage per user. | The pricing FAQ says recording itself is unlimited, but separate track downloads are capped by plan and stop until the next billing cycle or an upgrade when the cap is reached. |
| Purpose | Kaseware is an investigation management platform that centralizes investigative details, streamlines case management, and supports case closure. | Tracker is a web-based case management platform for prosecution that moves criminal cases from arrest to final disposition. |
| Reporting dashboards | Yes | Yes |
| Security | Kaseware says it is SOC 2 Type 2 compliant and ISO 27001 and ISO 27701 certified, and adheres to state CJIS policies where it supports them. | The site describes office-based permissions, audit trails, and data handling for sensitive criminal justice information. |
| Support | Standard support is included in all listed plans, while 24/7 support is listed as available for Connections and Enterprise. | Riverside says the same people who develop Tracker support it and answer the phone. |
| Workflow automation | Yes | Yes |
Kaseware plans
- Kaseware Essentials$102 a month
- Kaseware Insights$158 a month
- Kaseware Connections$216 a month
- Kaseware EnterprisePriced on request
Tracker plans
- FreeFree
- Pro$24 a month
- Grow$34 a month
- Webinar$79 a month
- BusinessPriced on request
Pick Kaseware if…
You want what its maker publishes above — check its page for the details.
Pick Tracker if…
You want what its maker publishes above — check its page for the details.