Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs ZServiceDesk
ZServiceDesk
6.1#28 in it problem management softwareAndroidiOSWebAPI
VisitWhat both publish
| Fact | Jira | ZServiceDesk |
|---|---|---|
| Headquarters | Sydney, Australia and San Francisco, California | Noida, India |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | The product offers open APIs and integrations, and the asset management page says hundreds of web APIs can connect third-party applications. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The FAQ states that enterprise-grade security is applied; the service desk page describes role-based access control for protecting sensitive data. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | The FAQ says 24x7 email support is available and training sessions are included. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
ZServiceDesk plans
- PerpetualPriced on request
- SubscriptionPriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick ZServiceDesk if…
ZServiceDesk may suit enterprises coordinating service, asset, compliance, and project workflows across IT and other departments. It offers cloud and on-premise deployment options.