Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Wolken AI Enterprise Service Management
Wolken AI Enterprise Service Management
5.3#25 in enterprise service management softwareWebAPI
VisitWhat both publish
| Fact | Jira | Wolken AI Enterprise Service Management |
|---|---|---|
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. | Wolken’s About page identifies the company as SOC 2 Type 2 certified and GDPR ready. |
| Headquarters | Sydney, Australia and San Francisco, California | Cupertino, California, USA |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Wolken’s platform page lists native integrations for ServiceNow, Freshworks, Jira Service Management, Microsoft Teams, Slack, Salesforce, SAP, and Oracle. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The platform page states that data is encrypted in transit and at rest and describes audit trails and compliance controls for SOC 2 and industry-specific requirements. |
| Support | The Free plan includes Community Support, while Jira Cloud Premium includes 24/7 Premium Support. | Wolken’s About page lists 24/7 support and dedicated success managers. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Wolken AI Enterprise Service Management plans
- Enterprise Service ManagementPriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Wolken AI Enterprise Service Management if…
This service is aimed at IT teams, ITSM managers, CIOs, business leaders, business owners, and service managers. It also suits organizations coordinating service requests across non-IT departments.