Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs SmartSuite Enterprise Service Desk
SmartSuite Enterprise Service Desk
7.5#19 in it sla management softwareFrom $15 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Jira | SmartSuite Enterprise Service Desk |
|---|---|---|
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | SmartSuite lists native connections for Salesforce, Gmail, Intercom, Google Drive, Google Sheets, Slack, Jira Cloud, Box, HubSpot, Google Maps, Twilio, Dropbox, Microsoft Teams, OneDrive, Outlook and Google Calendar. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
SmartSuite Enterprise Service Desk plans
- Team$15 a month
- Professional$32 a month
- EnterprisePriced on request
- SignaturePriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick SmartSuite Enterprise Service Desk if…
It suits organizations that want a shared portal and workflows for internal service requests across departments. The listed capabilities also fit teams needing approval records, SLA tracking, and configurable routing.