Jira
9.2#1 in project management toolsFree planFree planAndroidiOSWebAPI
VisitJira vs Mosaic AI Self-Service
Mosaic AI Self-Service
5.3#46 in customer self-service softwareWebAPI
VisitWhat both publish
| Fact | Jira | Mosaic AI Self-Service |
|---|---|---|
| Compliance | Atlassian lists SOC 2, SOC 3, PCI DSS, ISO/IEC 27001, ISO/IEC 27018, and GDPR in Jira's compliance program. | The Trust Center lists SOC 2 Type II, GDPR, ISO27001, and HIPAA under compliance. |
| Integrations | Jira has more than 3,000 Marketplace apps and integrations including GitHub, Azure DevOps, Jenkins, Slack, Microsoft Teams, Zoom, Figma, and Miro. | Mosaic says it has 100+ connectors, including Salesforce, Zendesk, Confluence, Google Drive, Slack, and Teams, and requires no data migration. |
| Security | Jira supports customizable permissions, Premium IP allowlisting, SAML SSO and SCIM through Atlassian Guard, TLS 1.2+ in transit, and AES-256 encryption at rest. | The Trust Center says data is encrypted in transit with TLS 1.2/1.3 and at rest with AES 256-bit encryption, and customer data is not used to train LLMs. |
Jira plans
- FreeFree
- Data Center—
- EnterprisePriced on request
- Premium—
- Standard—
Mosaic AI Self-Service plans
- Tailored Mosaic AI planPriced on request
Pick Jira if…
Software, product, marketing, operations, and other project teams; Organizations that need configurable workflows and many integrations; Small groups that remain within the Free tier's 10-user ceiling
Pick Mosaic AI Self-Service if…
Mosaic AI Self-Service is designed for technical support teams in highly configurable, multi-product enterprises. It suits organizations wanting guided self-service with controlled escalation to agents.