Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Vtiger Help Desk
Vtiger Help Desk
8.2#11 in help desk softwareFrom $12 a monthFree planAndroidiOSAPI
VisitWhat both publish
| Fact | Intercom | Vtiger Help Desk |
|---|---|---|
| Founded | 2011 | 2004 |
| Free plan | No | Yes |
| Free trial | A 14-day trial is available without a credit card and includes all features, Fin, and add-ons. | A 15-day free trial is available. |
| Paid from | 29 | 12 |
| Supported platforms | Messenger supports web, iOS, and Android experiences. | Mobile apps are available for iPhone, iPad, and Android devices. |
| Team collaboration | Advanced includes multiple team inboxes and round-robin assignment. | Teams can use @mentions, co-owners, internal tickets, and work orders. |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Vtiger Help Desk plans
- One PilotFree
- One Growth$12 a month
- One Professional$30 a month
- One Enterprise$42 a month
- One AI$50 a month
- One Enterprise Standard User—
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Vtiger Help Desk if…
It may suit support teams that need shared case handling, service targets and automated ticket workflows. The free plan is an option for teams within its user, record, email and storage limits.