Intercom vs Udesk AI Agent

Intercom plans

• Essential$19 a month
• Advanced$85 a month
• Expert$132 a month
• Fin AI Agent$0.99, paid once
• Fin AI Agent with existing helpdesk$0.99, paid once
• Fin Voice$1.99, paid once

Udesk AI Agent plans

• Cloud Contact Center+Ticket$765 a year
• Live Chat+Ticket$969 a year
• Omnichannel Customer Service+Ticket$1,118 a year

Pick Intercom if…

Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.

Pick Udesk AI Agent if…

You want what its maker publishes above — check its page for the details.