Intercom
8.5#9 in chatbot buildersFrom $19 a monthAndroidiOSWeb
VisitIntercom vs Request Tracker
Request Tracker
5.5#98 in help desk softwareAPI
VisitWhat both publish
| Fact | Intercom | Request Tracker |
|---|---|---|
| Founded | 2011 | 2001 |
| Free plan | No | Yes |
| Headquarters | San Francisco, California, United States | Waltham, Massachusetts, United States |
Intercom plans
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
Request Tracker plans
- RT Open Source—
Pick Intercom if…
Intercom suits businesses supporting customers through websites, apps, or product experiences, especially teams that want AI answers alongside agent chat. Advanced and Expert include free Lite seats, while Expert lists SSO, identity management, and HIPAA support.
Pick Request Tracker if…
You want what its maker publishes above — check its page for the details.