Intercom vs Oracle Service
| Intercom | Oracle Service | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $19/mo | — |
| Open source | No | No |
| Platforms | Android, iOS, Web | Web |
| Free plan | No | — |
| Paid from | $29/user/mo | — |
| Shared inbox | Yes | — |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | — | Yes |
| Customer portal | — | Yes |
| API access | — | Yes |
Both are listed in Best Help Desk Software, Best Customer Self-Service Software, Best Customer Service CRM Software. On Everything Xiaomi, Intercom scores higher on our published basis.