Infobip Conversations
6.4#25 in whatsapp customer service softwareFrom $530 a monthAndroidiOSWebAPI
VisitInfobip Conversations vs Whelp
What both publish
| Fact | Infobip Conversations | Whelp |
|---|---|---|
| Founded | 2006 | 2019 |
| Headquarters | London, United Kingdom | New York, United States |
| Integrations | The Infobip Exchange lists Salesforce, HubSpot, Jira, Shopify, and ServiceNow among its platforms and identifies Conversations as a cloud contact center capability. | Official integrations include Facebook, Instagram, WhatsApp, Telegram, Twilio, Shopify, Stripe, LINE, Viber, Salesforce, Webex, email, LiveChat and Amazon Connect. |
| Omnichannel inbox | The contact center brings messaging, email, social, and voice conversations into one interface with conversation history and customer context. | The shared inbox brings channels including WhatsApp, web chat, SMS, email, voice, Instagram, Messenger and Telegram together with a unified customer profile and history. |
Infobip Conversations plans
- AgentOS$530 a month
Whelp plans
- FreeFree
- Standard$29 a month
- Advanced$79 a month
- PremiumPriced on request
Pick Infobip Conversations if…
It suits enterprise contact centers in retail, financial services, telecoms and healthcare. It is also suited to teams needing mobile, web and omnichannel agent access.
Pick Whelp if…
Whelp suits businesses of different sizes that need shared customer conversations across social, messaging, email or voice channels. It is also suitable for teams wanting AI-assisted handling with human handoff, browser access and mobile agent apps.